POSITION SUMMARY
Part of the Information Technology Services (ITS) Springboard Program, Technology Specialist and Service Relationship Managers are employed under a term appointment of up to three years, with expertise increasing each year.
In addition to performing a technical specialist role in their team, these full-time employees provide an important relationship management role among ITS and departments (both academic and administrative) across campus. In that role, they advocate for those they represent in ITS decision-making and assist with ticket resolution as well as disseminate important technology service and change information to constituents. As technical triage specialists, these employees ensure that support tickets are routed to the appropriate colleague(s) on their technical team and help keep ticket submitters informed of progress.
These positions report to the Directors of their respective technology teams and share a programmatic home within the ITS Service Management Team. From here, mentoring (receiving and, later, providing) opportunities as well as professional development and other cohort-based components of the Springboard Program are led.
Minimum Qualifications
Education requirements are one of the following:
Eligibility for this position is limited to recent graduates of institutions of higher education. (Graduation must be in the same calendar year as the start date of the position.)
Preferred Qualifications
No prior technology experience is required unless candidates do not possess a Bachelor’s degree. A demonstrated interest in information technology and professional development is embraced.